Returns & Refunds

Request for Return: Customers must make a return request within 14 working days of receiving an order or after the first delivery attempt. Authorised returns should reach the seller within 14 days to qualify for a refund.

Eligibility Criteria: Items eligible for return must be unused and in their original packaging. Items failing to meet these criteria, the time limit, or being categorised as non-returnable will be declined.

Responsibility for Return Costs: Buyers are responsible for return postage costs and are recommended to use tracked shipping methods to prevent lost returns, which cannot be refunded. To start a return, please contact me via email.

Non-Returnable Items: Certain items, such as sale or seconds, personalised or customised items, and earrings (due to hygiene reasons), are non-returnable.

Refund Process: Upon receipt and inspection of the return, the customer will receive an email notifying them whether the refund is approved or rejected. If approved, the refund will be credited to the original payment method within 14 working days.

Exchange Process: If a customer requests an exchange for an item of the same value, the new order will be dispatched upon receipt, inspection, and payment of postage costs. If the exchange item is of higher value, the customer must pay the difference before the new item is dispatched.

Faulty or Damaged Items: Customers should immediately report any faulty or damaged items via email and follow the provided returns instructions. Suspected faulty items must be returned within 7 days for inspection.

Lost Orders: Customers experiencing delays or suspecting lost orders should first check with local sorting offices and neighbours. If the parcel cannot be found, please contact me via email for further assistance.

Cancellation: Customers wishing to cancel an order should do so via email as soon as possible. If the order has not been dispatched, a refund will be processed.